Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 3 business days
  • Europe : 1 - 3 business days
  • Australia, New Zealand and Oceania : 1 - 3 business days
  • Asia Pacific : 1 - 3 business days
  • Latin America and the Caribbean : 1 - 3 business days
  • North Africa and the Middle East : 1 - 3 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 12 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Yes, we can make personalized tungsten rings for wedding engagement or just as friendship

Sizing details

Make sure that you size your finger correct, tungsten rings can't be resized due to its hardness.

What is the delivery time

DHL express on Demand delivery

We proudly pronounce that we are partnered with DHL express. What does this mean for you ??
Instead of a 12-20 days shipping time, the time we need now is just 1-3 days from the moment the item is picked up. WORLDWIDE. (Only on business days)

Read our announcement to see all details.

Wholesale availability

That is possible please contact us for the options.

engraving

For engraving, we have a special listing available. Please do not use the "personalization field"!
We need that field for personal information in order to ship with DHL Express.

This listing has to be bought:
https://www.etsy.com/listing/653651804/engraving?ref=shop_home_feat_2&pro=1&frs=1

When an order has been engraved the ring is personalized and can't be exchanged. Make sure you order/know the right size.

Men or woman?

Our rings can be worn by men and women. The size and width can be adjusted as you wish, for the male a thicker ring and for the ladies a thinner ring. We can make the width 3mm-12mm depending on the design. So not only men's rings ;)

Exchanges

We do accept exchanges.

If you ordered the wrong size we charge a small fee of 20% of the price you paid for the ring + the shipping costs. (€25 USA)
This is because tungsten cannot be resized. If the wrong size is sent and it's our fault (can simply be proven by images and a Mandrell ) a new ring will be sent free of charge.


If you need help with sizing you can try this link. It has multiple ways of measuring.

https://www.dropbox.com/s/i6k0wcj0sx8icrc/Ring-Size-Chart1.pdf?dl=0

Delayed rings

If a ring is delayed we will keep you informed as best as possible. Delays can happen due to customs and is beyond our power so please be patients if this happens you will get what you have payed for that's a promise.

Free shipping remote locations

We offer free shipping on all our products except for remote locations. These areas are harder to reach for our courier and they charge us 2/3 times as much for shipping then normal a small part of those extra costs is charged and the rest payed by us. You can choose for complete free shipping but it will be slow shipping 10-15 days.

printing errors reserved

To increase workflow we copy listings and alter them. There is always a chance that we have made a typo or forgot to swap the used materials. Please if you are not sure what material it is send us a message. We don't have black tungsten so all black rings are standardly ceramic and all silver's rings are tungsten.

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